Each Solomon Chancellor product comes with a Limited Lifetime Warranty.
We handcraft each item to the best of our manufacturing capabilities using only the finest and most durable materials available. Our products are designed to improve with age. Slight marks and scratches, earned from normal use are natural and enhance the character of the item. The beauty of leather is that it wears and shapes itself to you over time and becomes more appealing.
We pride ourselves on having a very low number of warranty repair claims. However, since all of our items are handcrafted, human error may occur and as such, we stand behind our products with warranty coverage. Each Solomon Chancellor product comes with a limited lifetime warranty. This warranty entitles the buyer to repairs due to defective parts or workmanship. The proof of purchase (receipt) and warranty registration are required if an item needs warranty service. You must register your item within 6 months of purchase. The warranty does not cover normal wear and tear, which includes scratches or abnormal abuse of the materials, stretching/softening of leather, leather that is stained or bleached from coming into contact with other materials or elements, damaged zippers from snagging or overstuffing, worn/broken wheels or pull-out handles on wheeled bags, worn hardware, or hardware intentionally broken especially due to forgotten lock combinations or lost keys. This warranty does not serve as a replacement policy. If custom work or repair is done on the bag by any individual or any company not authorized by Solomon Chancellor, the warranty will be void.
In the unlikely event that your Solomon Chancellor product should need a warranty repair, claims should be processed directly through Solomon Chancellor. Do not contact a retailer for warranty claims as they are not involved with servicing products. Simply follow the instructions below. Once the item is received by us, it is repaired and shipped directly back to you.
Register your warranty online: REGISTER HERE
To send your item for a warranty repair: